Poly PMEDGEE220P IP Phone

SKU: 2200-86990-025

Poly PMEDGEE220P IP Phone

PolySKU: 2200-86990-025

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Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.

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It’s time for a desk phone that makes hybrid work easy. The Poly Edge E220 with
four-line keys offers more ways to connect, plus unbelievable audio, in a seriously
sharp package. Built for hot-desking and hybrid working, these phones provide
simple mobile phone pairing, plus bring together Poly’s famous noise reduction
technology and a cutting-edge design for the perfect user experience. Our most
versatile phones to date, the Poly Edge E220 is packed with features you didn’t
even know you needed, like text-to-speech and antimicrobial protection.
No matter what size your business, this is the phone that upgrades your office
with style, bringing your organization into the future.

Highlights:

4-line keys supporting up to 16 lines, features and contacts.
Integrated Bluetooth® 5.0 for mobile phone or headset pairing.
Signature Poly HD voice.
Poly NoiseBlockAI and Poly Acoustic Fence technologies.
Bright 2.8” color IPS LCD display.

Specifications:

LINES / FEATURE KEYS:

• 4-line keys supporting up to 16-line key assignments for lines, contacts, and
features supported with pagination
• 4 context-sensitive “soft” keys
• 4-way navigation key cluster with center “Select” key
• Home and back feature keys
• Pagination key for additional lines/contacts
• Volume + / - control keys
• Hold and Transfer keys
• Headset select key
• Speakerphone select key
• Mute key (illuminated when muted)

USER INTERFACE FEATURES:

• Color 2.8” IPS LCD display(320x240 pixel resolution)
• Voicemail support1
• WebKit-based browser
• Two position desk stand with wall mount option included
• Unicode UTF-8 character support
• One USB Type-C ports (2.0 compliant) for media, storage applications and
headset connectivity
• Lightbar status indicator (RGB with color mixing)
• Integrated Bluetooth® 5.0
• NFC Support
• Multilingual user interface including2
Arabic (UAE), Chinese (Traditional/
Simplified), Czech, Danish, Dutch,
English (Canada/ US/UK), French
(France/Canadian), German, Hungarian,
Italian, Japanese, Korean, Norwegian,
Polish, Portuguese, Romanian, Russian,
Slovenian, Spanish, and Swedish

AUDIO FEATURES:

• Poly HD Voice technology delivers lifelike voice quality for each audio path:
handset, hands-free speakerphone, and optional headset
• Poly Acoustic Clarity technology provides full duplex conversations, acoustic echo cancellation, and background noise suppression
• Poly Acoustic Fence technology eliminates background noise when using a handset or wired headset
• Poly NoiseBlockAI technology removes most background noise when using the speakerphone
• Poly Computer Audio Connector app installed on your PC (Windows only) enables selecting your phone for PC audio
• Frequency response—150 Hz-14 kHz for handset, optional headset and handsfree speakerphone modes
• Codecs: G.711 (A-law and μ-law), G.729AB, G.722 (HD Voice), G.722.1, iLBC, OPUS
• TIA-920 wideband audio, type 1 compliant (IEEE 1329 full duplex)
• Individual volume settings with visual feedback for each audio path
• Voice activity detection
• Comfort noise generation
• DTMF tone generation (RFC 2833 and in-band)
• Low delay audio packet transmission
• Adaptive jitter buffers
• Packet loss concealment

HEADSET AND HANDSET COMPATIBILITY:

• Dedicated RJ-9 headset port

• Hearing aid compatibility to ITU-T P.370 and TIA 504A standards

• Compliant with ADA Section 508 Subpart B

• 1194.23 (all)

• Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

• Compatible with commercially-available TTY adapter equipment

• USB headset support (USB Type-C)
• Bluetooth headset support

CALL HANDLING FEATURES:

• Enhanced Feature Keys make powerful feature shortcuts online key appearances
or soft keys
• Shared call/bridged line appearance
• Busy Lamp Field (BLF)
• Flexible line appearance (1 or more line keys can be assigned for each line extension)
• Distinctive incoming call treatment/call waiting
• Call timer and call waiting
• Call transfer, hold, divert (forward), park, pickup
• Called, calling, connected party information
• Local 3-way audio conferencing
• 1-touch speed dial, redial
• Remote missed call notification
• Do not disturb function
• Reverse Number Lookup via LDAP
• Calling Party Identification (RFC8225 classifications—Trusted, Unknown, SPAM)
• Electronic hook switch capable
• Local configurable digit map/dial plan

NETWORK AND PROVISIONING:

• SIP Protocol Support

• SDP

• IETF SIP (RFC 3261 and companion RFCs)

• Two-port gigabit Ethernet switch 10/100/1000Base-TX across LAN and PC ports

– Conforms to IEEE802.3-2005 (Clause 40) for Physical media attachment

– Conforms to IEEE802.3-2002 (Clause 28) for link partner auto-negotiation

• Manual or dynamic host configuration protocol (DHCP) network setup

• Time and date synchronization using SNTP

• FTP/FTPS/TFTP/HTTP/HTTPS server based central provisioning for mass deployments

• Provisioning and call server redundancy supported1

• QoS Support–IEEE 802.1p/Q tagging (VLAN), Layer 3 TOS, and DHCP

• VLAN—CDP, DHCP VLAN discovery, LLDP-MED for VLAN discovery

• Network Address Translation (NAT) — support for static configuration and

• “Keep-Alive” SIP signaling

• RTCP and RTP support

• Event logging

• Syslog

• Hardware diagnostics

• Status and statistics reporting

• IPv4, IPv6, dual stack (IPv4/IPv6) mode

• TCP

• UDP

• DNS-SRV

SECURITY:

• 802.1X Authentication and EAPOL Media encryption via SRTP

• Transport Layer Security (TLS)

• Encrypted configuration files

• Digest authentication

• Password login

• Support for URL syntax with password for boot server address

• HTTPS secure provisioning

• Support for signed software executables

POWER:

• Built-in auto sensing IEEE 802.3af

Power over Ethernet (Class 3)

13 W (Max)

• External Universal AC/DC Adapter

(optional) 5VDC @ 3A (15W) - power

supply unit (PSU) sold separately

• ENERGY STAR® rated

REGULATORY APPROVALS:

• Argentina ENACOM

• Australia RCM

• Brazil ANATEL

• Canada ICES

• China SRRC

• China RoHS 2.0

• EEA CE Mark

• Eurasian Customs Union EAC

• India WPC

• Indonesia SDPPI

• Israel MOC

• Japan MIC and VCCI

• Malaysia SIRIM

• Mexico IFETEL and NYCE

• NZ Telepermit

• Saudi Arabia CITC

• Singapore IMDA

• South Africa ICASA

• South Korea KC

• Taiwan NCC

• UAE TRA

• UK - UKCA

• USA FCC

SAFETY:

• UL 62368-1

• CAN/CSA C22.2 No. 62368-1-14

• EN 60950-1/62368-1

• IEC 60950-1 and IEC 62368-1

• AS/NZS 60950.1/62368.1

EMC:

• FCC Part 15 Class B

• ICES-003 Class B

• EN 55032 Class B

• EN 55024

• EN 301 489-1 and EN 301 489-17

• CISPR32 Class B

• VCCI Class B

OPERATING CONDITIONS:

• Temperature: 0 to 40°C (+32 to 104° F)

• Relative humidity: 5% to 95%, noncondensing

STORAGE TEMPERATURE:

• -40 to +70° C (-40 to +160° F)

POLY EDGE E220 COMES WITH:

• Console with Microban® Antimicrobial protection

• Handset with Microban® Antimicrobial protection

• Handset cord

• Network (LAN) cable—CAT-5E

• Desk Stand

• Wall mount hardware included

• Setup Sheet

POLY EDGE E220 UNIT BOX DIMENSIONS: (L X W X D) / WEIGHT

• Box dimension: 22.3 x 25.5 x 8.3 (cm); 8.8 x 10 x 3.5 (inches)

• Box weight: 0.88kg/ 1.95lbs (with product, accessories, and documents)

MASTER CARTON QUANTITY:

• 10

PART NUMBERS - PHONES:

• 2200-86990-025: POLY EDGE E220 IP PHONE

COUNTRY OF ORIGIN:

• China

WARRANTY:

• 1-year limited warranty

REFUND AND RETURN POLICY

Effective Date: November 12, 2025
Contact: support@itfactory.ca | (888) 313-1124

QUICK SUMMARY

Product Type	Return Window	Restocking Fee
Digital Software	Defective only	0%
Physical (Unopened)	30 days	0%
Physical (Opened)	30 days	15%
Defective/Wrong Item	30 days	0% - FREE return shipping
Open Box Items	7 days (DOA only)	0%
Final Sale Items	NO RETURNS	N/A

1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)

Final Sale - Limited Exceptions

Software downloads are final sale once the activation key is sent.

No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.

Refunds ONLY if defective:

Activation key doesn't work after verification
Software crashes on systems meeting minimum requirements
Publisher confirms key is invalid or already used

Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.

To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.

2. PHYSICAL PRODUCTS

30-Day Returns

Return most physical products within 30 days of delivery.

Restocking Fees

Defective/Damaged/Wrong Item: 0% + FREE return shipping
Unopened (Changed Mind): 15%
Opened/Used (Changed Mind): 25%

Return Requirements

Items must have:

Original packaging and all accessories
Intact UPC code/barcode
No physical damage
RMA number (obtained before returning)

Cannot Be Returned

Final Sale items
Open Box items (except DOA within 7 days)
Items without original packaging
Items with removed UPC codes
Items used for mail-in rebates

3. HOW TO RETURN

Step 1: Get RMA Number

Email support@itfactory.ca with:

Order number
Item(s) to return
Reason for return
Photos (if defective/damaged)

We'll respond within 1-2 business days with your RMA number and instructions.

Step 2: Ship the Return

Write RMA number on outside of package
Include all original packaging and accessories
Use provided label (if applicable) or ship to:
ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1
Keep tracking number

Step 3: Receive Refund

Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.

4. DEFECTIVE OR WRONG ITEMS

We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.

5. EXCHANGES

We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.

6. CANCELLATIONS

Digital Products: Can cancel if activation key hasn't been sent yet
Physical Products: Can cancel if order hasn't shipped yet
Contact us immediately at support@itfactory.ca or (888) 313-1124

7. SPECIAL CIRCUMSTANCES

Order Verification

We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.

Pricing Errors

We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.

Out of Stock

If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.

8. MANUFACTURER WARRANTIES

Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.

CONTACT US

Returns & Refunds Department
Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday-Friday, 9:30 AM - 5:30 PM EST

Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.

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