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Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.
Description
It’s time for a desk phone that makes hybrid work easy. The Poly Edge E100 with
two-line keys offers more ways to connect, plus unbelievable audio, in a seriously
sharp package. Built for hot-desking and hybrid working, these phones provide
simple mobile phone pairing, plus bring together Poly’s famous noise reduction
technology and a cutting-edge design for the perfect user experience. Our most
versatile phones to date, the Poly Edge E100 is packed with features you didn’t
even know you needed, like text-to-speech and antimicrobial protection.
No matter what size your business, this is the phone that upgrades your office
with style, bringing your organization into the future.
Highlights:
- 2-line keys supporting up to 8-line key assignments for lines, contacts, and features supported with pagination
- 4 context-sensitive “soft” keys
- 4-way navigation key cluster with center “Select” key
- Home and back feature keys
- Pagination key for additional lines/contacts
- Volume + / - control keys
- Hold and Transfer keys
- Headset select key
- Mute key (illuminated when muted)
Specifications:
- LINES / FEATURE KEYS:
- 2-line keys supporting up to 8-line key assignments for lines, contacts, and features supported with pagination
- 4 context-sensitive “soft” keys
- 4-way navigation key cluster with center “Select” key
- Home and back feature keys
- Pagination key for additional lines/contacts
- Volume + / - control keys
- Hold and Transfer keys
- Headset select key
- Mute key (illuminated when muted)
- USER INTERFACE FEATURES:
- Color 2.8” LCD display (320x240 pixel resolution)
- Voicemail support*
- *Most software-enabled features and capabilities must be supported by the server. Please contact your IP PBX/Softswitch vendor or service provider for a list of supported features.
- WebKit-based browser
- Two position desk stand with wall mount option included
- Unicode UTF-8 character support
- One USB Type-C ports (2.0 compliant) for media, storage applications and headset connectivity
- Lightbar status indicator (RGB with color mixing)
- NFC Support
- Multilingual user interface including* Arabic (UAE), Chinese (Traditional/Simplified), Czech, Danish, Dutch, English (Canada/ US/UK), French (France/Canadian), German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, and Swedish
- *Planned localizations
- AUDIO FEATURES:
handset, hands-free speakerphone, and optional headset
• Poly Acoustic Clarity technology provides full duplex conversations, acoustic echo cancellation, and background noise suppression
• Poly Acoustic Fence technology eliminates background noise when using a handset or wired headset
• Poly NoiseBlockAI technology removes most background noise when using the speakerphone
• Poly Computer Audio Connector app installed on your PC (Windows only) enables selecting your phone for PC audio
• Frequency response—150 Hz-14 kHz for handset, optional headset and handsfree speakerphone modes
• Codecs: G.711 (A-law and μ-law), G.729AB, G.722 (HD Voice), G.722.1, iLBC, OPUS
• TIA-920 wideband audio, type 1 compliant (IEEE 1329 full duplex)
• Individual volume settings with visual feedback for each audio path
• Voice activity detection
• Comfort noise generation
• DTMF tone generation (RFC 2833 and in-band)
• Low delay audio packet transmission
• Adaptive jitter buffers
• Packet loss concealment
- HEADSET AND HANDSET COMPATIBILITY:
- CALL HANDLING FEATURES:
or soft keys
• Shared call/bridged line appearance
• Busy Lamp Field (BLF)
• Flexible line appearance (1 or more line keys can be assigned for each line extension)
• Distinctive incoming call treatment/call waiting
• Call timer and call waiting
• Call transfer, hold, divert (forward), park, pickup
• Called, calling, connected party information
• Local 3-way audio conferencing
• 1-touch speed dial, redial
• Remote missed call notification
• Do not disturb function
• Reverse Number Lookup via LDAP
• Calling Party Identification (RFC8225 classifications—Trusted, Unknown, SPAM)
• Electronic hook switch capable
• Local configurable digit map/dial plan
- NETWORK AND PROVISIONING:
- SECURITY:
- POWER:
- REGULATORY APPROVALS:
- *Most software-enabled features and capabilities must be supported by the server. Please contact your IP PBX/Softswitch vendor or service provider for a list of supported features.
- FCC Part 15 (CFR 47) Class B
- ICES-003 Class B
- EN55032 Class B
- CISPR32 Class B
- VCCI Class B
- EN55024
- EN61000-3-2; EN61000-3-3
- UK - UKCA
- NZ Telepermit
- UAE TRA
- Eurasian Customs Union EAC
- Brazil ANATEL
- Australia RCM
- South Africa ICASA
- Saudi Arabia CITC
- Indonesia SDPPI
- S. Korea KC
- Mexico NOM ANCE
- RoHS Compliant
- CE Mark
- TAA
- SAFETY:
- EMC:
- OPERATING CONDITIONS:
- STORAGE TEMPERATURE:
- POLY EDGE E100 COMES WITH:
- POLY EDGE E100 UNIT BOX DIMENSIONS: (L X W X D) / WEIGHT
- MASTER CARTON QUANTITY:
- PART NUMBERS - PHONES:
- COUNTRY OF ORIGIN:
- WARRANTY:
Refund Policy
REFUND AND RETURN POLICY
Effective Date: November 12, 2025
Contact: support@itfactory.ca | (888) 313-1124
QUICK SUMMARY
| Product Type | Return Window | Restocking Fee |
|---|---|---|
| Digital Software | Defective only | 0% |
| Physical (Unopened) | 30 days | 0% |
| Physical (Opened) | 30 days | 15% |
| Defective/Wrong Item | 30 days | 0% - FREE return shipping |
| Open Box Items | 7 days (DOA only) | 0% |
| Final Sale Items | NO RETURNS | N/A |
1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)
Final Sale - Limited Exceptions
Software downloads are final sale once the activation key is sent.
No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.
Refunds ONLY if defective:
- Activation key doesn't work after verification
- Software crashes on systems meeting minimum requirements
- Publisher confirms key is invalid or already used
Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.
To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.
2. PHYSICAL PRODUCTS
30-Day Returns
Return most physical products within 30 days of delivery.
Restocking Fees
- Defective/Damaged/Wrong Item: 0% + FREE return shipping
- Unopened (Changed Mind): 15%
- Opened/Used (Changed Mind): 25%
Return Requirements
Items must have:
- Original packaging and all accessories
- Intact UPC code/barcode
- No physical damage
- RMA number (obtained before returning)
Cannot Be Returned
- Final Sale items
- Open Box items (except DOA within 7 days)
- Items without original packaging
- Items with removed UPC codes
- Items used for mail-in rebates
3. HOW TO RETURN
Step 1: Get RMA Number
Email support@itfactory.ca with:
- Order number
- Item(s) to return
- Reason for return
- Photos (if defective/damaged)
We'll respond within 1-2 business days with your RMA number and instructions.
Step 2: Ship the Return
- Write RMA number on outside of package
- Include all original packaging and accessories
- Use provided label (if applicable) or ship to:
ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1 - Keep tracking number
Step 3: Receive Refund
Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.
4. DEFECTIVE OR WRONG ITEMS
Contact us immediately at support@itfactory.ca or (888) 313-1124.
We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.
5. EXCHANGES
We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
6. CANCELLATIONS
- Digital Products: Can cancel if activation key hasn't been sent yet
- Physical Products: Can cancel if order hasn't shipped yet
- Contact us immediately at support@itfactory.ca or (888) 313-1124
7. SPECIAL CIRCUMSTANCES
Order Verification
We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.
Pricing Errors
We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.
Out of Stock
If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.
8. MANUFACTURER WARRANTIES
Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.
CONTACT US
Returns & Refunds Department
Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday-Friday, 9:30 AM - 5:30 PM EST
Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.