Poly PMCCX400P IP Phone

SKU: 2200-49700-025

Poly PMCCX400P IP Phone

PolySKU: 2200-49700-025

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Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.

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Sometimes all you need is a reliable touchscreen phone. An always-on, always-ready
phone you can count on. The Poly CCX 400 is an entry-level business media phone
that’s easy to use. Its interface is simple and intuitive. And contacts and meetings are
one swipe or one tap away on a color touch screen.

Highlights:

Color touch-screen operation with 5” multi-touch LCD display
Hear every nuance with Poly HD Voice and Poly Acoustic Clarity
Eliminate distracting background noise with Poly Acoustic Fence
Full-duplex speakerphone operation with world-class echo cancellation and Poly NoiseBlock AI
Wall mountable with optional CCX 400 wall mount Kit

Specifications:

USER INTERFACE FEATURES:

• Gesture-based, multitouch-capable capacitive touch screen

• 5-inch color LCD (720 x 1280 pixel)

• 9:16 aspect ratio

• Screen saver

• On-screen virtual keyboard

• Voicemail support

• Adjustable base height

• One USB type-A port (2.0 compliant) for media and storage applications

• Unicode UTF-8 character support

• Adjustable font size selection (regular, medium, large)

• Normal and dark mode

• Multilingual user interface including

Arabic, Chinese, Czech, Danish, Dutch,

English (Canada/ US/UK), French, German,

Hungarian, Italian, Japanese, Korean,

Norwegian, Polish, Portuguese, Romanian,

Russian, Slovenian, Spanish, and Swedish

AUDIO FEATURES:

• Poly HD Voice technology delivers lifelike voice quality for each audio path;

handset, hands-free speakerphone, and optional headset

• Poly Acoustic Fence removes background office noise heard by far end when using handset or wired headsets.

• Poly Acoustic Clarity technology providing full-duplex speakerphone conversations, acoustic echo cancellation and Poly NoiseBlock AI background noise suppression

• TIA-920 wideband audio, type 1 compliant (IEEE 1329 full duplex)

• Frequency response—150 Hz—7 kHz for handset, optional headset and handsfree speakerphone modes

• Codecs: G.711 (A-law and μ-law), G.729AB, G.722 (HD Voice), G.722.1 iLBC

• Individual volume settings with visual feedback for each audio path

• Voice activity detection

• Comfort noise generation

• DTMF tone generation (RFC 2833 and in-band)

• Low-delay audio packet transmission

• Adaptive jitter buffers

• Packet loss concealment

• OPUS support

HEADSET AND HANDSET COMPATIBILITY:

• Dedicated RJ-9 headset port

• Hearing aid compatibility to ITU-T P.370 and TIA 504A standards

• Compliant with ADA Section 508 Subpart B

• 1194.23 (all)

• Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

• Compatible with commercially-available TTY adapter equipment

• USB headset support

NETWORK AND PROVISIONING:

• SIP protocol support

• SDP

• IETF SIP (RFC 3261 and companion RFCs)

• Two-port gigabit Ethernet switch

• 10/100/1000Base-TX across LAN and PC ports

• Conforms to IEEE802.3-2005 (Clause 40) for Physical media attachment

• Conforms to IEEE802.3-2002 (Clause 28) for link partner auto-negotiation

• Manual or dynamic host configuration protocol (DHCP) network setup

• Time and date synchronization using SNTP

• FTP/TFTP/HTTP/HTTPS server-based central provisioning for mass deployments

• Provisioning and call server redundancy supported1

• QoS Support—IEEE 802.1p/Q tagging (VLAN), Layer 3 TOS, and DHCP

• VLAN—CDP, DHCP VLAN discovery, LLDPMED for VLAN discovery

- Network address translation support for static configuration and “keep-alive”

• SIP signaling

• RTCP and RTP support

• Event logging

• Syslog

• Hardware diagnostics

• Status and statistics reporting

• IPv4 and IPv6

• TCP

• UDP

• DNS-SRV

SECURITY:

• 802.1X authentication and EAPOL

• Media encryption via SRT

• Transport layer security (TLS)

• Encrypted configuration files

• Digest authentication

• Password login

• Support for URL syntax with password for boot server address

• HTTPS secure provisioning

• Support for signed software executables

POWER:

• Built-in auto sensing IEEE 802.3af Power over Ethernet (Class 3) 13 W (Max)

• External Universal AC/DC Adapter (optional) 5 VDC @ 3 A (15 W)

• ENERGY STAR® rated

REGULATORY APPROVALS:

• Australia RCM

• Brazil ANATEL

• Canada ICES and NRTL

• China RoHS 2.0

• EEA CE Mark

• Russia Customs Union

• Indonesia SDPPI

• Japan VCCI

• Mexico NYCE

• NZ Telepermit

• Saudi Arabia CITC

• South Africa ICASA

• South Korea KC

• USA FCC and NRTL

SAFETY:

• UL 62368-1

• CAN/CSA C22.2 No. 62368-1-14

• EN 62368-1

• IEC 60950-1 & IEC 62368-1

• AS/NZS 62368-1

EMC:

• FCC Part 15 Class B

• ICES-003 Class B

• EN 55032 Class B

• EN 55024

• CISPR32 Class B

• VCCI Class B

OPERATING SYSTEM:

• Android 9

OPERATING CONDITIONS:

• Temperature: 0 to 40 °C (+32 to 104 °F)

• Relative humidity: 5% to 95%, noncondensing

STORAGE TEMPERATURE:

• -40 to + 70 °C (-40 to + 160 °F)

POLY CCX 400 BUSINESS MEDIA PHONE COMES WITH:

• Console

• Handset with handset cord

• Network (LAN) cable—CAT-5E

• Desk Stand

• Setup Sheet

SIZE UNIT:

• 18.1 cm x 21.5 cm x 5.0 cm WxHxD

• 7.1 in x 8.5 in x 2.0 in WxHxD

PART NUMBER:

• 2200-49700-025 CCX 400 Business Media Phone. Open SIP. PoE. Ships without power supply

WEIGHT:

• Unit box weight: 1.043 kg (2.23 lbs)

UNIT BOX DIMENSIONS:

• 22.2 cm x 24.3 cm x 6.9 cm WxHxD

• 8.7 in x 9.6 in x 2.7 in WxHxD

MASTER CARTON QUANTITY:

• Ten (10)

WARRANTY:

• One (1) year

REFUND AND RETURN POLICY

Effective Date: November 12, 2025
Contact: support@itfactory.ca | (888) 313-1124

QUICK SUMMARY

Product Type	Return Window	Restocking Fee
Digital Software	Defective only	0%
Physical (Unopened)	30 days	0%
Physical (Opened)	30 days	15%
Defective/Wrong Item	30 days	0% - FREE return shipping
Open Box Items	7 days (DOA only)	0%
Final Sale Items	NO RETURNS	N/A

1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)

Final Sale - Limited Exceptions

Software downloads are final sale once the activation key is sent.

No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.

Refunds ONLY if defective:

Activation key doesn't work after verification
Software crashes on systems meeting minimum requirements
Publisher confirms key is invalid or already used

Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.

To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.

2. PHYSICAL PRODUCTS

30-Day Returns

Return most physical products within 30 days of delivery.

Restocking Fees

Defective/Damaged/Wrong Item: 0% + FREE return shipping
Unopened (Changed Mind): 15%
Opened/Used (Changed Mind): 25%

Return Requirements

Items must have:

Original packaging and all accessories
Intact UPC code/barcode
No physical damage
RMA number (obtained before returning)

Cannot Be Returned

Final Sale items
Open Box items (except DOA within 7 days)
Items without original packaging
Items with removed UPC codes
Items used for mail-in rebates

3. HOW TO RETURN

Step 1: Get RMA Number

Email support@itfactory.ca with:

Order number
Item(s) to return
Reason for return
Photos (if defective/damaged)

We'll respond within 1-2 business days with your RMA number and instructions.

Step 2: Ship the Return

Write RMA number on outside of package
Include all original packaging and accessories
Use provided label (if applicable) or ship to:
ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1
Keep tracking number

Step 3: Receive Refund

Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.

4. DEFECTIVE OR WRONG ITEMS

We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.

5. EXCHANGES

We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.

6. CANCELLATIONS

Digital Products: Can cancel if activation key hasn't been sent yet
Physical Products: Can cancel if order hasn't shipped yet
Contact us immediately at support@itfactory.ca or (888) 313-1124

7. SPECIAL CIRCUMSTANCES

Order Verification

We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.

Pricing Errors

We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.

Out of Stock

If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.

8. MANUFACTURER WARRANTIES

Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.

CONTACT US

Returns & Refunds Department
Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday-Friday, 9:30 AM - 5:30 PM EST

Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.

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