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Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.
Description
Important Notice: Please note that this item is only eligible for activation in North America.
Disclaimer: You are purchasing a RECURRING SUBSCRIPTION which will automatically renew after the first year (through Norton - NOT ITFactory). To activate this product, Norton requires you to enroll online and provide your billing information upon installation. Their renewal price will vary from the price you purchase this product at. We STRONGLY recommend deleting your stored payment method after installing the product as we are not responsible for any automatic renewal charges made to you by Norton.
Building upon the legacy of Norton Security, Norton Internet Security, and the original Norton 360TM and powered by artificial intelligence (AI) and machine learning-based security technology, NEW Norton™ 360 plans offer multi-layered protection, including:
- Intrusion Prevention System (IPS) analyzes information arriving from a network (like the Internet) and helps block potential online threats before they hit your computer. (PC, Mac)
- Antivirus with Advanced Machine Learning scans and helps remove malware files that enter a device, using emulation to test and see what files do, and machine learning. (PC, Mac, Android)
- Reputation Protection (Insight) uses the reputation information gathered from Symantec’s Global Intelligence Network to classify software application files based on their attributes. (PC)
- Behavioral Protection (SONAR) uses artificial intelligence to classify applications based on behavior, and automatically helps block applications that display suspicious behavior. (PC)
- Proactive Exploit Protection (PEP) helps protect against ‘zero-day’ attacks that exploit vulnerabilities in applications or the operating system. (PC)
- Power Eraser helps detect and lets you remove high-risk applications and malware that may be residing on your computer. (PC)
- Advanced security protects against existing and emerging threats, including various types of malware such as ransomware, spyware, viruses, phishing and more!
- 75 GB PC CLOUD BACKUP Automatic, secure cloud backup for PCs - store and protect important files as preventative measure to hard drive failures, stolen devices and even ransomware
- SECURE VPN Browse Anonymously and securely with a no-log VPN.
- Add bank-grade encryption to help keep your information like passwords and bank details secure and private.
More information
- Type: Security/Anti-Virus
- License: Up to ten activations on PC, Mac®, tablet, or a smartphone
- Operating Systems Supported: WIndows 10, 8, 7, Mac, iOS and Android
Refund Policy
REFUND AND RETURN POLICY
Effective Date: November 12, 2025
Contact: support@itfactory.ca | (888) 313-1124
QUICK SUMMARY
| Product Type | Return Window | Restocking Fee |
|---|---|---|
| Digital Software | Defective only | 0% |
| Physical (Unopened) | 30 days | 0% |
| Physical (Opened) | 30 days | 15% |
| Defective/Wrong Item | 30 days | 0% - FREE return shipping |
| Open Box Items | 7 days (DOA only) | 0% |
| Final Sale Items | NO RETURNS | N/A |
1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)
Final Sale - Limited Exceptions
Software downloads are final sale once the activation key is sent.
No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.
Refunds ONLY if defective:
- Activation key doesn't work after verification
- Software crashes on systems meeting minimum requirements
- Publisher confirms key is invalid or already used
Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.
To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.
2. PHYSICAL PRODUCTS
30-Day Returns
Return most physical products within 30 days of delivery.
Restocking Fees
- Defective/Damaged/Wrong Item: 0% + FREE return shipping
- Unopened (Changed Mind): 15%
- Opened/Used (Changed Mind): 25%
Return Requirements
Items must have:
- Original packaging and all accessories
- Intact UPC code/barcode
- No physical damage
- RMA number (obtained before returning)
Cannot Be Returned
- Final Sale items
- Open Box items (except DOA within 7 days)
- Items without original packaging
- Items with removed UPC codes
- Items used for mail-in rebates
3. HOW TO RETURN
Step 1: Get RMA Number
Email support@itfactory.ca with:
- Order number
- Item(s) to return
- Reason for return
- Photos (if defective/damaged)
We'll respond within 1-2 business days with your RMA number and instructions.
Step 2: Ship the Return
- Write RMA number on outside of package
- Include all original packaging and accessories
- Use provided label (if applicable) or ship to:
ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1 - Keep tracking number
Step 3: Receive Refund
Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.
4. DEFECTIVE OR WRONG ITEMS
Contact us immediately at support@itfactory.ca or (888) 313-1124.
We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.
5. EXCHANGES
We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
6. CANCELLATIONS
- Digital Products: Can cancel if activation key hasn't been sent yet
- Physical Products: Can cancel if order hasn't shipped yet
- Contact us immediately at support@itfactory.ca or (888) 313-1124
7. SPECIAL CIRCUMSTANCES
Order Verification
We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.
Pricing Errors
We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.
Out of Stock
If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.
8. MANUFACTURER WARRANTIES
Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.
CONTACT US
Returns & Refunds Department
Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday-Friday, 9:30 AM - 5:30 PM EST
Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.