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Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.
Description
Microsoft Word 2013 let you enjoy a screen-reading experience that’s easier on the eyes, work together with even greater ease and polish your docs like a pro.
*Support for the product will end on April 11, 2023.
Enjoy
New Read Mode. Text reflows automatically in columns for easier on-screen reading. Less menus mean higher focus on your content, accompanied only by tools that add value to your reading.
Object Zoom. In Read mode, you can easily zoom in on tables, charts, and images, and have them fill the screen. After you take in the details, another tap or click will minimise them, so you can continue reading.
Resume Reading. Enjoy your reading, take a breather, and then pick up right where you left off - even on a different PC or tablet. Word automatically bookmarks the last place you were reading.*
Work Together
Reply Comment. Keep track of the conversation. Place and reply comments right next to the text you're discussing, so everyone can readily see who replied to whom, and when.
Simplified Sharing. Relax. You can be sure that you're all tracking only the latest version, because your files are saved online on SkyDrive or SharePoint by default.* Send everyone a single link to the same file, along with their viewing and editing permissions, right from within Word.
Present Online. Enjoy greater flexibility. Project your document to everyone in your working group, even if they don't have Word. Send them a link, and as you present the document on your screen, they can follow along in their browsers online.
Polish
PDF Reflow. Here’s a time-saver you'll really love: Open a PDF in Word, and enjoy editing content, such as paragraphs, lists and tables, as if you created it in Word.
Alignment Guides. Achieve that polished, professional look—align charts, photos, videos, and diagrams with your text. Handy alignment guides pop into place when you need them and disappear when you’re done.
Live Layout. Experiment with layouts. When you drag a photo, video, or shape to a position, text reflows instantly—right before your eyes. Release the mouse button, and your object and surrounding text stay right where you want them.
*Internet connection required; must be signed in with a Microsoft account or a Microsoft Online Services ID.
System Requirements
Before you install any Microsoft Office 2013 product, we recommend that you verify that your computer meets or exceeds the minimum system requirements for the product.
Computer and processor
- 1 GHz or faster x86 or 64-bit processor with SSE2 instruction set.
Memory
- 1 GB RAM (32-bit); 2 GB RAM (64-bit).
Hard disk
- 3.0 GB available disk space.
Display
- Graphics hardware acceleration requires a DirectX10 graphics card and 1366 x 768 resolution.
Operating system
- Windows 7, Windows 8, Windows Server 2008 R2, or Windows Server 2012.
Browser
- Microsoft Internet Explorer 8, 9, or 10; Mozilla Firefox 10.x or a later version; Apple Safari 5; or Google Chrome 17.x.
.Net version
- 3.5, 4.0, or 4.5.
Multi-touch
- A touch-enabled device is required to use any multi-touch functionality. However, all features and functionality are always available by using a keyboard, mouse, or other standard or accessible input device. Note that new touch features are optimized for use with Windows 8.
Co-authoring
- Co-authoring requires SharePoint Foundation 2013 and a Microsoft account for SkyDrive. It might also require more memory than what is listed here.
Refund Policy
REFUND AND RETURN POLICY
Effective Date: November 12, 2025
Contact: support@itfactory.ca | (888) 313-1124
QUICK SUMMARY
| Product Type | Return Window | Restocking Fee |
|---|---|---|
| Digital Software | Defective only | 0% |
| Physical (Unopened) | 30 days | 0% |
| Physical (Opened) | 30 days | 15% |
| Defective/Wrong Item | 30 days | 0% - FREE return shipping |
| Open Box Items | 7 days (DOA only) | 0% |
| Final Sale Items | NO RETURNS | N/A |
1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)
Final Sale - Limited Exceptions
Software downloads are final sale once the activation key is sent.
No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.
Refunds ONLY if defective:
- Activation key doesn't work after verification
- Software crashes on systems meeting minimum requirements
- Publisher confirms key is invalid or already used
Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.
To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.
2. PHYSICAL PRODUCTS
30-Day Returns
Return most physical products within 30 days of delivery.
Restocking Fees
- Defective/Damaged/Wrong Item: 0% + FREE return shipping
- Unopened (Changed Mind): 15%
- Opened/Used (Changed Mind): 25%
Return Requirements
Items must have:
- Original packaging and all accessories
- Intact UPC code/barcode
- No physical damage
- RMA number (obtained before returning)
Cannot Be Returned
- Final Sale items
- Open Box items (except DOA within 7 days)
- Items without original packaging
- Items with removed UPC codes
- Items used for mail-in rebates
3. HOW TO RETURN
Step 1: Get RMA Number
Email support@itfactory.ca with:
- Order number
- Item(s) to return
- Reason for return
- Photos (if defective/damaged)
We'll respond within 1-2 business days with your RMA number and instructions.
Step 2: Ship the Return
- Write RMA number on outside of package
- Include all original packaging and accessories
- Use provided label (if applicable) or ship to:
ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1 - Keep tracking number
Step 3: Receive Refund
Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.
4. DEFECTIVE OR WRONG ITEMS
Contact us immediately at support@itfactory.ca or (888) 313-1124.
We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.
5. EXCHANGES
We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
6. CANCELLATIONS
- Digital Products: Can cancel if activation key hasn't been sent yet
- Physical Products: Can cancel if order hasn't shipped yet
- Contact us immediately at support@itfactory.ca or (888) 313-1124
7. SPECIAL CIRCUMSTANCES
Order Verification
We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.
Pricing Errors
We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.
Out of Stock
If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.
8. MANUFACTURER WARRANTIES
Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.
CONTACT US
Returns & Refunds Department
Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday-Friday, 9:30 AM - 5:30 PM EST
Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.