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Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.
Description
Important Notice: This product is not compatible with Mac Operating Systems, it will only function on Windows Operating Systems.
*Support for the product will end on April 11, 2023.
Microsoft Publisher 2013 has simple tools that make it easy to stand out and grab attention with photos, make your professional publications personal for your audience using familiar tools such as mail merge and publish in the way that suits your audience best.
Impact
Swap picture. Import all your pictures to a single canvas in Publisher, and swap them in and out of your design with a simple drag and drop. Experiment to find the right image, without wasting time.
Effects. Use professional-looking effects for text, shapes and pictures, including softer shadows, reflections, and OpenType features such as ligatures and stylistic alternates, that are familiar to use because they work like the effects in other Office applications that support them.
Online pictures. Use Publisher to search your online albums on Facebook, Flickr and other services and add pictures directly to the document, without having to save them first to your desktop, laptop, or slate.*
Picture background. Use your photos as high resolution page backgrounds, and make your publications look professional and polished.
Personalize
Mail merge. Include photos and links in the familiar mail merge tools, and boost the personalization of your newsletters, cards, and emails.
Mailings tab. All your personalization needs in one place in the ribbon.
Share
Simplified sharing – Your documents are saved to the cloud by default.* You can share and collaborate just by sending a link.
Photo Printing. It’s now even easier to print your great-looking publications or photo albums at any print shop with the ability to save all of your pages to a common picture format, such as JPG.
Email. Share a page as an email or send the entire publication in the email message (as HTML) – all the pages will be combined to one message for you.
*Internet connection required; must be signed in with a Microsoft account or a Microsoft Online Services ID.
System Requirements
Before you install any Microsoft Office 2013 product, we recommend that you verify that your computer meets or exceeds the minimum system requirements for the product.
Computer and processor
- 1 GHz or faster x86 or 64-bit processor with SSE2 instruction set.
Memory
- 1 GB RAM (32-bit); 2 GB RAM (64-bit).
Hard disk
- 3.0 GB available disk space.
Display
- Graphics hardware acceleration requires a DirectX10 graphics card and 1366 x 768 resolution.
Operating system
- Windows 7, Windows 8, Windows Server 2008 R2, or Windows Server 2012.
Browser
- Microsoft Internet Explorer 8, 9, or 10; Mozilla Firefox 10.x or a later version; Apple Safari 5; or Google Chrome 17.x.
.Net version
- 3.5, 4.0, or 4.5.
Multi-touch
- A touch-enabled device is required to use any multi-touch functionality. However, all features and functionality are always available by using a keyboard, mouse, or other standard or accessible input device. Note that new touch features are optimized for use with Windows 8.
Other requirements
- Microsoft SharePoint Server 2010 or later, Microsoft SharePoint Online required for task synchronization
- Lync required for presence notification
Refund Policy
REFUND AND RETURN POLICY
Effective Date: November 12, 2025
Contact: support@itfactory.ca | (888) 313-1124
QUICK SUMMARY
| Product Type | Return Window | Restocking Fee |
|---|---|---|
| Digital Software | Defective only | 0% |
| Physical (Unopened) | 30 days | 0% |
| Physical (Opened) | 30 days | 15% |
| Defective/Wrong Item | 30 days | 0% - FREE return shipping |
| Open Box Items | 7 days (DOA only) | 0% |
| Final Sale Items | NO RETURNS | N/A |
1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)
Final Sale - Limited Exceptions
Software downloads are final sale once the activation key is sent.
No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.
Refunds ONLY if defective:
- Activation key doesn't work after verification
- Software crashes on systems meeting minimum requirements
- Publisher confirms key is invalid or already used
Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.
To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.
2. PHYSICAL PRODUCTS
30-Day Returns
Return most physical products within 30 days of delivery.
Restocking Fees
- Defective/Damaged/Wrong Item: 0% + FREE return shipping
- Unopened (Changed Mind): 15%
- Opened/Used (Changed Mind): 25%
Return Requirements
Items must have:
- Original packaging and all accessories
- Intact UPC code/barcode
- No physical damage
- RMA number (obtained before returning)
Cannot Be Returned
- Final Sale items
- Open Box items (except DOA within 7 days)
- Items without original packaging
- Items with removed UPC codes
- Items used for mail-in rebates
3. HOW TO RETURN
Step 1: Get RMA Number
Email support@itfactory.ca with:
- Order number
- Item(s) to return
- Reason for return
- Photos (if defective/damaged)
We'll respond within 1-2 business days with your RMA number and instructions.
Step 2: Ship the Return
- Write RMA number on outside of package
- Include all original packaging and accessories
- Use provided label (if applicable) or ship to:
ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1 - Keep tracking number
Step 3: Receive Refund
Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.
4. DEFECTIVE OR WRONG ITEMS
Contact us immediately at support@itfactory.ca or (888) 313-1124.
We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.
5. EXCHANGES
We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
6. CANCELLATIONS
- Digital Products: Can cancel if activation key hasn't been sent yet
- Physical Products: Can cancel if order hasn't shipped yet
- Contact us immediately at support@itfactory.ca or (888) 313-1124
7. SPECIAL CIRCUMSTANCES
Order Verification
We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.
Pricing Errors
We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.
Out of Stock
If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.
8. MANUFACTURER WARRANTIES
Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.
CONTACT US
Returns & Refunds Department
Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday-Friday, 9:30 AM - 5:30 PM EST
Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.