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EASY RETURNS
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Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.
Description
Microsoft Office 365 Family | For 6 Users
Microsoft Office 365 Family offers one solution for your family across your various devices. It provides Word, Excel, PowerPoint, Outlook and more. Work anywhere with apps that are always updated with the latest features. 12-month subscription for up to six people, including 1TB OneDrive cloud storage each for each person.
Highlights:
- 12-month subscription for up to six people
- 1TB OneDrive cloud storage per person
- Premium versions of Word, Excel, PowerPoint, OneNote and Outlook (Publisher and Access are available on PC only)
- For use on multiple Macs/PCs, iPhones and iPads
- Collaborate on documents with others online
- Premium support via chat or phone with Microsoft experts
Familiar apps, always updated
Get the latest premium versions of Word, Excel, PowerPoint, OneNote (features vary), Outlook, Access, and Publisher with instant access to new features every month.
1TB Secure cloud storage
Get 1TB (1024GB) OneDrive cloud storage per person with ransomware detection and file recovery to safely store, edit and share documents, photos and more from anywhere, on all your devices.
Optimized mobile apps
View, edit, and create documents with advanced formatting and coauthoring features optimized for mobile phones and tablets.
Microsoft support
As an Office 365 subscriber, get help right away from Microsoft trained experts, by phone or chat at no extra charge.
Compatibility:
- PC: Windows 10, 8.1, 7 SP1; Windows Server 2016, 2012 R2, 2012, 2008 R2
- Mac/OSX: Office for Mac is supported on the three most recent versions of macOS. When a new version of macOS is released, the Office for Mac Operating System requirement becomes the then-current three most recent versions: the new version of macOS and the two previous versions.
- Android: Office for Android can be installed on tablets and phones that meet the following criteria: running any of the supported versions of Android and have an ARM-based or Intel x86 processor. Support for Kitkat & Lollipop devices will continue till June 2019.
- iOS: Office is supported on the two most recent versions of iOS. When a new version of iOS is released, Office’s Operating System requirement becomes the then-current two most recent versions: the new version of iOS and the previous version.
Additional Requirements:
- See office.com/systemrequirements for more information
- Microsoft account required
- Internet functionality requires an Internet connection
- A touch-enabled device is required to use any multi-touch functionality. However, all features and functionality are always available by using a keyboard, mouse or other standard or accessible input device.
- Product functionality and graphics may vary based on your system configuration. Some features may require additional or advanced hardware or server connectivity.
- For the best experience, use the latest version of any operating system specified above.
Refund Policy
REFUND AND RETURN POLICY
Effective Date: November 12, 2025
Contact: support@itfactory.ca | (888) 313-1124
QUICK SUMMARY
| Product Type | Return Window | Restocking Fee |
|---|---|---|
| Digital Software | Defective only | 0% |
| Physical (Unopened) | 30 days | 0% |
| Physical (Opened) | 30 days | 15% |
| Defective/Wrong Item | 30 days | 0% - FREE return shipping |
| Open Box Items | 7 days (DOA only) | 0% |
| Final Sale Items | NO RETURNS | N/A |
1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)
Final Sale - Limited Exceptions
Software downloads are final sale once the activation key is sent.
No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.
Refunds ONLY if defective:
- Activation key doesn't work after verification
- Software crashes on systems meeting minimum requirements
- Publisher confirms key is invalid or already used
Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.
To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.
2. PHYSICAL PRODUCTS
30-Day Returns
Return most physical products within 30 days of delivery.
Restocking Fees
- Defective/Damaged/Wrong Item: 0% + FREE return shipping
- Unopened (Changed Mind): 15%
- Opened/Used (Changed Mind): 25%
Return Requirements
Items must have:
- Original packaging and all accessories
- Intact UPC code/barcode
- No physical damage
- RMA number (obtained before returning)
Cannot Be Returned
- Final Sale items
- Open Box items (except DOA within 7 days)
- Items without original packaging
- Items with removed UPC codes
- Items used for mail-in rebates
3. HOW TO RETURN
Step 1: Get RMA Number
Email support@itfactory.ca with:
- Order number
- Item(s) to return
- Reason for return
- Photos (if defective/damaged)
We'll respond within 1-2 business days with your RMA number and instructions.
Step 2: Ship the Return
- Write RMA number on outside of package
- Include all original packaging and accessories
- Use provided label (if applicable) or ship to:
ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1 - Keep tracking number
Step 3: Receive Refund
Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.
4. DEFECTIVE OR WRONG ITEMS
Contact us immediately at support@itfactory.ca or (888) 313-1124.
We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.
5. EXCHANGES
We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
6. CANCELLATIONS
- Digital Products: Can cancel if activation key hasn't been sent yet
- Physical Products: Can cancel if order hasn't shipped yet
- Contact us immediately at support@itfactory.ca or (888) 313-1124
7. SPECIAL CIRCUMSTANCES
Order Verification
We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.
Pricing Errors
We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.
Out of Stock
If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.
8. MANUFACTURER WARRANTIES
Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.
CONTACT US
Returns & Refunds Department
Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday-Friday, 9:30 AM - 5:30 PM EST
Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.