Microsoft 365 Family for 6 User (1 Year) + Norton 360 Standard (1 Device / 1 Year) - Download
Microsoft 365 Family for 6 User (1 Year) + Norton 360 Standard (1 Device / 1 Year) - Download
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Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.
Description
Microsoft 365 Family for 6 User (1 Year) + Norton 360 Standard (1 Device / 1 Year) - Download Bundle
Microsoft 365 Family
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Microsoft 365 Family is a subscription for one to six people that includes up to 6 TB of cloud storage (1 TB per person), powerful productivity and creativity apps with AI, advanced security for your data and devices, and ongoing customer support.
- 12-month subscription for up to 6 people
- Bonus up-to 3-months* subscription for up to 6 people
- Each person can use on up to five devices simultaneously
- Works on PC, Mac, iPhone, iPad, and Android phones and tablets
- Up to 6 TB of secure cloud storage (1 TB per person)
- Word, Excel, PowerPoint, Outlook, and OneNote desktop apps with Microsoft Copilot
- Designer AI-powered image creator and editor
- Clipchamp video editor with premium filters and effects
- Microsoft Defender advanced security for your personal data and devices
- OneDrive ransomware protection for your photos and files
- Ongoing support for help when you need it
Norton 360 Standard
- Provides real-time protection for one user against ransomware, viruses, spyware, malware, and other online threats on one PC, Mac, smartphone, or tablet
- Multi-layered advanced security automatically defends against existing and emerging threats
- No-log VPN gives you anonymous, secure browsing while protecting your privacy online
- Adds bank‑grade encryption to keep your sensitive information like passwords and bank details secure and private
- Dark web monitoring alerts you if your personal information is found on the dark web (Defaults to monitor your email address only and begins immediately. Sign in to your account to enter additional information for monitoring)
- 10GB PC cloud backup automatically stores important files and documents, helping prevent data loss from hard drive failures, stolen devices, or ransomware (requires your device to have an Internet/data plan and be turned on)
- Password manager lets you create, store, and manage your passwords, credit card details, and other credentials online with safe and secure access
- PC SafeCam notifies you if cybercriminals attempt to access your webcam and helps block unauthorized use
- 100% virus protection promise ensures Norton experts help keep your devices virus‑free, or you get your money back (Restrictions apply. Must subscribe with automatic renewal. See Norton website for details)
- Norton one-year subscription provides coverage for a specified number of devices during the subscription period which begins upon initial installation and activation. Your subscription may include product, service and/or protection updates and features that may be added, modified or removed, subject to the applicable License and Services Agreement found on GenDigital website. Data collection, storage and use for subscription management and renewal purposes subject to our Global Policy Statement found at GenDigital website
- Compatible with operating systems including Windows 10, Windows 11, and macOS current plus previous two versions
- Requires 1.6GHz CPU, 4GB RAM, and 4GB disk space for optimal performance
Refund Policy
REFUND AND RETURN POLICY
Effective Date: November 12, 2025
Contact: support@itfactory.ca | (888) 313-1124
QUICK SUMMARY
| Product Type | Return Window | Restocking Fee |
|---|---|---|
| Digital Software | Defective only | 0% |
| Physical (Unopened) | 30 days | 0% |
| Physical (Opened) | 30 days | 15% |
| Defective/Wrong Item | 30 days | 0% - FREE return shipping |
| Open Box Items | 7 days (DOA only) | 0% |
| Final Sale Items | NO RETURNS | N/A |
1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)
Final Sale - Limited Exceptions
Software downloads are final sale once the activation key is sent.
No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.
Refunds ONLY if defective:
- Activation key doesn't work after verification
- Software crashes on systems meeting minimum requirements
- Publisher confirms key is invalid or already used
Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.
To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.
2. PHYSICAL PRODUCTS
30-Day Returns
Return most physical products within 30 days of delivery.
Restocking Fees
- Defective/Damaged/Wrong Item: 0% + FREE return shipping
- Unopened (Changed Mind): 15%
- Opened/Used (Changed Mind): 25%
Return Requirements
Items must have:
- Original packaging and all accessories
- Intact UPC code/barcode
- No physical damage
- RMA number (obtained before returning)
Cannot Be Returned
- Final Sale items
- Open Box items (except DOA within 7 days)
- Items without original packaging
- Items with removed UPC codes
- Items used for mail-in rebates
3. HOW TO RETURN
Step 1: Get RMA Number
Email support@itfactory.ca with:
- Order number
- Item(s) to return
- Reason for return
- Photos (if defective/damaged)
We'll respond within 1-2 business days with your RMA number and instructions.
Step 2: Ship the Return
- Write RMA number on outside of package
- Include all original packaging and accessories
- Use provided label (if applicable) or ship to:
ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1 - Keep tracking number
Step 3: Receive Refund
Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.
4. DEFECTIVE OR WRONG ITEMS
Contact us immediately at support@itfactory.ca or (888) 313-1124.
We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.
5. EXCHANGES
We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
6. CANCELLATIONS
- Digital Products: Can cancel if activation key hasn't been sent yet
- Physical Products: Can cancel if order hasn't shipped yet
- Contact us immediately at support@itfactory.ca or (888) 313-1124
7. SPECIAL CIRCUMSTANCES
Order Verification
We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.
Pricing Errors
We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.
Out of Stock
If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.
8. MANUFACTURER WARRANTIES
Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.
CONTACT US
Returns & Refunds Department
Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday-Friday, 9:30 AM - 5:30 PM EST
Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.