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Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.
Description
*Kaspersky licenses cannot be activated outside of Canada. It can only be activated in Canada.
Kaspersky Plus
Security, performance and privacy across multiple devices to enhance your online world.
Our new vision for cybersecurity
We recently created a new security platform that goes way beyond antivirus. Our new streamlined portfolio includes a range of plans — with brand new names — that provide increasing levels of protection. Plans contain both newly-developed and time-tested features that fall into the categories of Security, Performance, Privacy and Identity.
Improved interface and experiences
Based on customer feedback, we’ve completely redesigned user experience — and introduced an elegant new interface — to make everything easier to use.
SECURITY
Everyone has the right to be safe from cyberthreats
Experience the feeling of complete security with four-layer protection that detects and blocks threats in real-time — 24/7.
PERFORMANCE
Embrace your need for device speed
Our optimization tools liberate your devices of junk and stuff you don’t require. So they start up faster and perform better.
PRIVACY
Live your online life without fear
From webcam protection to security for your chats, photos and accounts, we guard every corner of your digital world.
What does “beyond antivirus” mean?
“Beyond antivirus” refers to our very latest technologies and features that do more than just protect devices from
viruses and malware.
- Besides traditional cybersecurity, we also offer cuttingedge privacy protection, device-boosting performance tools & Identity protection services
- This reflects today’s changing digital threat landscape, and changing user needs
- 1-in-2 Internet users today are worried about social media hacking — which illustrates perfectly why “beyond antivirus” is needed
Downloadable content is nonrefundable and nonreturnable. You will not be shipped a disc or other physical goods. Please ensure to provide the correct email address when placing your order.
This product is digitally downloaded. Once the product has been purchased, you will be emailed your redemption code and instructions regarding installation.
Minimum system requirements
- Internet connection
- My Kaspersky account
- Windows®-based: Windows 11 / 10 / 8.1 / 8 / 7 SP1+
- Mac®: macOS® 10.15 or higher
- 3.5 GB free space, 1 GHz Processor, 2 GB Memory
- Mobile: Android™ 5+, iOS™ 14.0+
Some functionality is not available for specific versions of some operating systems.
For Use Only In Canada
Refund Policy
REFUND AND RETURN POLICY
Effective Date: November 12, 2025
Contact: support@itfactory.ca | (888) 313-1124
QUICK SUMMARY
| Product Type | Return Window | Restocking Fee |
|---|---|---|
| Digital Software | Defective only | 0% |
| Physical (Unopened) | 30 days | 0% |
| Physical (Opened) | 30 days | 15% |
| Defective/Wrong Item | 30 days | 0% - FREE return shipping |
| Open Box Items | 7 days (DOA only) | 0% |
| Final Sale Items | NO RETURNS | N/A |
1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)
Final Sale - Limited Exceptions
Software downloads are final sale once the activation key is sent.
No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.
Refunds ONLY if defective:
- Activation key doesn't work after verification
- Software crashes on systems meeting minimum requirements
- Publisher confirms key is invalid or already used
Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.
To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.
2. PHYSICAL PRODUCTS
30-Day Returns
Return most physical products within 30 days of delivery.
Restocking Fees
- Defective/Damaged/Wrong Item: 0% + FREE return shipping
- Unopened (Changed Mind): 15%
- Opened/Used (Changed Mind): 25%
Return Requirements
Items must have:
- Original packaging and all accessories
- Intact UPC code/barcode
- No physical damage
- RMA number (obtained before returning)
Cannot Be Returned
- Final Sale items
- Open Box items (except DOA within 7 days)
- Items without original packaging
- Items with removed UPC codes
- Items used for mail-in rebates
3. HOW TO RETURN
Step 1: Get RMA Number
Email support@itfactory.ca with:
- Order number
- Item(s) to return
- Reason for return
- Photos (if defective/damaged)
We'll respond within 1-2 business days with your RMA number and instructions.
Step 2: Ship the Return
- Write RMA number on outside of package
- Include all original packaging and accessories
- Use provided label (if applicable) or ship to:
ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1 - Keep tracking number
Step 3: Receive Refund
Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.
4. DEFECTIVE OR WRONG ITEMS
Contact us immediately at support@itfactory.ca or (888) 313-1124.
We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.
5. EXCHANGES
We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
6. CANCELLATIONS
- Digital Products: Can cancel if activation key hasn't been sent yet
- Physical Products: Can cancel if order hasn't shipped yet
- Contact us immediately at support@itfactory.ca or (888) 313-1124
7. SPECIAL CIRCUMSTANCES
Order Verification
We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.
Pricing Errors
We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.
Out of Stock
If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.
8. MANUFACTURER WARRANTIES
Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.
CONTACT US
Returns & Refunds Department
Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday-Friday, 9:30 AM - 5:30 PM EST
Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.