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Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.
Description
*ESET licenses can only be activated in Canada. They will not work outside of Canada.
ESET Home Security Premium Windows / Mac / Android + VPN Canadian Version — Digital
Award-winning multilayered antivirus protection plus unlimited VPN and a password manager — everything in Essential, with a privacy layer for safe browsing on any network.
ESET Home Security Premium is the mid-tier in ESET's home security lineup — everything in Essential plus an unlimited-bandwidth VPN and a built-in password manager. If you use public Wi-Fi at hotels, airports, or cafés, or want to keep your browsing activity private from your internet provider, the VPN adds a critical layer of protection that Essential does not include. The password manager secures and autofills credentials across all your devices so you can use strong, unique passwords everywhere without memorizing them. All built on the same award-winning multilayered antivirus technology trusted by over 1 billion users worldwide, managed through the ESET HOME portal.
This is the Canadian version — delivered as a digital download. Your activation key is delivered by email. Available at ITFactory.ca — Canada's trusted source for ESET security software. The number of devices and subscription length are selectable from the product options.
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How to Activate Your ESET Subscription
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What ESET Home Security Premium Includes
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Multilayered Antivirus — Real-Time AI Protection |
Ransomware Shield |
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Secure Banking Browser — Encrypted Keyboard Input |
Anti-Phishing and Antispam |
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Firewall and Network Inspector |
Webcam Protection and Microphone Monitor |
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Anti-Theft — Lock and Locate Missing Devices |
IoT Protection — Secure Your Smart Home |
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Gamer Mode — Uninterrupted Performance |
ESET HOME — Centralized Device Management |
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VPN — Unlimited Bandwidth, All Devices |
Password Manager — Secure, Autofill, Cross-Device |
Small System Footprint — Light on Resources |
Monthly Security Reports |
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ESET Home Security Plans — Essential vs Premium vs Ultimate
ESET Home Security Essential and Ultimate are also available at ITFactory.ca. Premium is the right choice for households that want device protection plus VPN and password manager. Choose Ultimate to also add identity protection and dark web monitoring. |
Who Is This For?
ESET Home Security Premium is for households who want comprehensive device security plus the privacy protection of a VPN and the convenience of a built-in password manager — all from one trusted subscription. It is the right choice for anyone who regularly uses public Wi-Fi, wants to secure their browsing from their internet provider, or needs a password manager to handle credentials across multiple devices and services. It is particularly well suited for users who have experienced security incidents, who manage a household with multiple devices, or who want a trusted European security brand with no adware, no bloatware, and no aggressive upsell tactics.
Home users on public Wi-Fi frequently Families wanting privacy + protection Windows, Mac, and Android users Travellers using hotel and airport Wi-Fi Smart home device owners Anyone wanting one subscription for security + VPN
System Requirements
| Windows | Windows 10 or Windows 11 (and higher) |
| macOS | macOS 10.12 (Sierra) or higher |
| Android | Android 6.0 or higher |
| ESET HOME app (iOS) | iOS 14 or higher (management app only — full antivirus on Android only) |
| Internet connection | Required for activation and updates |
| ESET HOME account | Required (free to create at home.eset.com) |
Product Details
| Publisher | ESET |
| Product | ESET Home Security Premium |
| Version / Edition | Canadian — see product options for device count and subscription length |
| Delivery | Digital download — activation key by email |
| Platforms | Windows, macOS, Android |
| Previous Name | Formerly ESET Smart Security Premium (same technology, renamed) |
| Sold by | ITFactory.ca — authorized ESET reseller |
Why Buy from ITFactory.ca?ITFactory.ca is a trusted Canadian retailer for software and security solutions, serving home users and businesses across the country. Every licence we sell is genuine and sourced through authorized channels.
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Frequently Asked Questions
Is this the same as ESET Smart Security Premium?
Yes — ESET Home Security Premium is the new name for ESET Smart Security Premium. The technology, features, and protection are identical. ESET rebranded its product line to the ESET HOME family. If your previous subscription was ESET Smart Security Premium or ESET Internet Security, ESET Home Security Premium is the direct continuation.
Can one subscription cover both Windows and Mac devices?
Yes. ESET Home Security Premium is a cross-platform subscription — the number of devices you purchase can be distributed across Windows, macOS, and Android devices in any combination. A 5-device subscription could protect two Windows PCs, one Mac, and two Android phones, for example. All are managed through the same ESET HOME account.
Does ESET protect iPhones?
ESET does not currently provide a full antivirus application for iOS — Apple's platform restrictions limit what security software can do on iPhones. The ESET HOME app is available on iOS 14+ for managing your subscription and viewing security reports, but iOS devices do not count as a "protected device" against your subscription quota. Full antivirus protection is available for Windows, macOS, and Android.
Why choose ESET over Norton, McAfee, or Bitdefender?
ESET is a privately owned Slovak company that has focused exclusively on cybersecurity since 1992 — it has no parent company, no advertising business, and no financial pressure to bundle unrelated services. Its protection engine is consistently recognized by AV-Comparatives and AV-TEST with top scores, and its reputation for a genuinely lightweight footprint — ESET is routinely cited as one of the least resource-intensive security products available — makes it a preferred choice for users with older hardware or who do not want their security software to slow down their devices. Unlike some larger brands, ESET does not include VPN trials, browser toolbars, or system "optimizer" tools that many users find intrusive.
What does "Canadian version" mean?
The Canadian version is licensed specifically for use in Canada under ESET's Canadian distribution agreement — it activates through the eset.com/ca portal and is purchased in Canadian dollars. The features and protection are identical to the international version. Purchasing the Canadian version from ITFactory.ca ensures your subscription is properly licensed for Canadian users and that pricing is in CAD with no currency conversion.
Refund Policy
REFUND AND RETURN POLICY
Effective Date: November 12, 2025
Contact: support@itfactory.ca | (888) 313-1124
QUICK SUMMARY
| Product Type | Return Window | Restocking Fee |
|---|---|---|
| Digital Software | Defective only | 0% |
| Physical (Unopened) | 30 days | 0% |
| Physical (Opened) | 30 days | 15% |
| Defective/Wrong Item | 30 days | 0% - FREE return shipping |
| Open Box Items | 7 days (DOA only) | 0% |
| Final Sale Items | NO RETURNS | N/A |
1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)
Final Sale - Limited Exceptions
Software downloads are final sale once the activation key is sent.
No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.
Refunds ONLY if defective:
- Activation key doesn't work after verification
- Software crashes on systems meeting minimum requirements
- Publisher confirms key is invalid or already used
Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.
To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.
2. PHYSICAL PRODUCTS
30-Day Returns
Return most physical products within 30 days of delivery.
Restocking Fees
- Defective/Damaged/Wrong Item: 0% + FREE return shipping
- Unopened (Changed Mind): 15%
- Opened/Used (Changed Mind): 25%
Return Requirements
Items must have:
- Original packaging and all accessories
- Intact UPC code/barcode
- No physical damage
- RMA number (obtained before returning)
Cannot Be Returned
- Final Sale items
- Open Box items (except DOA within 7 days)
- Items without original packaging
- Items with removed UPC codes
- Items used for mail-in rebates
3. HOW TO RETURN
Step 1: Get RMA Number
Email support@itfactory.ca with:
- Order number
- Item(s) to return
- Reason for return
- Photos (if defective/damaged)
We'll respond within 1-2 business days with your RMA number and instructions.
Step 2: Ship the Return
- Write RMA number on outside of package
- Include all original packaging and accessories
- Use provided label (if applicable) or ship to:
ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1 - Keep tracking number
Step 3: Receive Refund
Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.
4. DEFECTIVE OR WRONG ITEMS
Contact us immediately at support@itfactory.ca or (888) 313-1124.
We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.
5. EXCHANGES
We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
6. CANCELLATIONS
- Digital Products: Can cancel if activation key hasn't been sent yet
- Physical Products: Can cancel if order hasn't shipped yet
- Contact us immediately at support@itfactory.ca or (888) 313-1124
7. SPECIAL CIRCUMSTANCES
Order Verification
We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.
Pricing Errors
We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.
Out of Stock
If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.
8. MANUFACTURER WARRANTIES
Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.
CONTACT US
Returns & Refunds Department
Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday-Friday, 9:30 AM - 5:30 PM EST
Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.





