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EASY RETURNS
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Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.
Description
BitDefender Internet Security | Do your thing, protected.
Bitdefender Internet Security delivers multiple layers of protection against ransomware. It uses behavioral threat detection to prevent infections, and protects your most important documents from ransomware encryption. With Bitdefender Internet Security, you can stop worrying about losing your data or money, and enjoy life and your devices.
Highlights
- Ultimate protection against Internet threats on Windows
- Better privacy with Webcam Protection (New)
- Multi-layer ransomware protection to keep your files safe
- Prevent unauthorized changes to your most important files
- Comprehensive Support 24/7
- VPN 200MB/Day
Features:
- PROTECTION: Complete Data Protection, Advanced Threat Defense, Multi-Layer Ransomware Protection, Anti-Phishing, Anti-Fraud, Secure Browsing & Rescue Mode
- PERFORMANCE: Bitdefender Autopilot™, Bitdefender Photon™, Battery Mode Global Protective Network, Game, Movie & Work Modes
- PRIVACY: Webcam Protection, Safe Online Banking, Parental Advisor, File Shredder, Privacy Firewall Social Network Protection, Password Manager, Vulnerability Assessment
Complete Data Protection
Absolute power in the most efficient antivirus available today. Bitdefender Internet Security works against all threats – from viruses, worms and Trojans, to ransomware, zero-day exploits, rootkits and spyware. Your data and your privacy are in good hands.
Parental Advisor
With Parental Advisor, you can discreetly supervise your children’s online activities to keep them safe. Filter out inappropriate content and control online time for each child’s account. Simply log in to your web Bitdefender Central account from anywhere, and keep up with your kids’ location or activities.
Privacy Firewall
With Bitdefender Internet Security you get a powerful layer of network protection, so your personal information stays safe from hackers and data snoops.
Password Manager
Store your passwords, credit card information and other sensitive data in a secure vault for easy access whenever you need them. Password Manager gives you the option to autofill online forms and can even recommend secure passwords.
System Requirements:
- Operating System: Microsoft Windows 7 (SP1), Microsoft Windows 8, Microsoft Windows 8.1, Microsoft Windows 10
- CPU: Intel CORE Dual (2 GHz) or equivalent processor
- Memory (RAM): 2 GB
- Available free hard disk space: 2.5 GB free space
Refund Policy
Refund and Return Policy
Most physical products can be returned within 30 days of delivery. Software downloads are final sale once the activation key is sent, unless defective. Here is how it works.
| Product type | Return window | Restocking fee |
|---|---|---|
| Digital software | Defective only | 0% |
| Physical, unopened | 30 days | 15% |
| Physical, opened | 30 days | 25% |
| Defective or wrong item | 30 days | 0%, free return shipping |
| Open box items | 7 days (DOA only) | 0% |
| Final sale items | No returns | N/A |
1. Digital products (downloadable software)
Final sale, limited exceptions. Software downloads are final sale once the activation key is sent. No refunds for wrong purchase, change of mind, compatibility issues or buyer’s remorse.
Refunds only if defective: the activation key does not work after verification; the software crashes on a system that meets minimum requirements; the publisher confirms the key is invalid or already used.
Your responsibility: verify system requirements before purchasing. Once you receive the activation key, the sale is final unless the software is defective.
To request a refund: email sales@itfactory.ca within 30 days with your order number and a detailed description of the issue. We will troubleshoot with you first.
2. Physical products
30-day returns. Return most physical products within 30 days of delivery.
Restocking fees: defective, damaged or wrong item: 0% plus free return shipping; unopened (changed mind): 15%; opened or used (changed mind): 25%.
Return requirements: original packaging and all accessories; intact UPC code or barcode; no physical damage; an RMA number obtained before returning.
Cannot be returned: final sale items; open box items (except DOA within 7 days); items without original packaging; items with removed UPC codes; items used for mail-in rebates.
3. How to return
Get an RMA number
Email support@itfactory.ca with your order number, the item(s) to return, the reason, and photos if defective or damaged. We reply within 1 to 2 business days with your RMA number and instructions.
Ship the return
Write the RMA number on the outside of the package and include all original packaging and accessories. Use the label we provide, or ship to ITFactory, 4035 St-Ambroise, Unit 310, Montréal, QC H4C 2E1. Keep your tracking number.
Receive your refund
Once we receive and inspect the return (3 to 5 business days), we process your refund. It usually appears in 5 to 10 business days depending on your bank.
4. Defective or wrong items
Contact us right away at support@itfactory.ca or (888) 313-1124. We provide a prepaid return label and offer a full refund, replacement or store credit. No restocking fee.
5. Exchanges
We do not offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
6. Cancellations
Digital products can be cancelled if the activation key has not been sent yet. Physical products can be cancelled if the order has not shipped yet. Contact us immediately at support@itfactory.ca or (888) 313-1124.
7. Special circumstances
Order verification: we may verify orders before processing. If we contact you, please respond within 3 business days or the order is automatically cancelled and refunded. Pricing errors: we reserve the right to cancel orders placed at an incorrect price; you receive a full refund. Out of stock: if an item becomes unavailable after ordering, we notify you and offer to wait for restock or a full refund.
8. Manufacturer warranties
Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.
Phone: (888) 313-1124
Hours: Monday to Friday, 9:30 AM to 5:30 PM ET
The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.





