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Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.
Description
AVG AntiVirus goes beyond simply detecting & removing viruses to deliver advanced preventative protection by blocking malicious links as you surf the web & scanning downloads before they reach your PC. You get:
SECURITY
* Blocks viruses, spyware, & other malware
* Scans for malicious email attachments
* Scans web, Twitter®, & Facebook® links
* Protects you from harmful downloads
* And more
PRIVACY
* File Shredder securely deletes files to prevent snooping
* Data Safe encrypts & password-protects private files
* WiFi Guard helps you avoid dangerous WiFi hotspots
* Anti-Spyware blocks spyware & adware from tracking you
* And more
SPEED
* AVG Smart Scanner helps keep scans fast
* Lets you set auto-scans to run only when your PC is idle
AUTO UPDATES
* Helps you stay ahead of the latest threats
What’s new in this version:
* Improved detection accuracy
* Improved behavioral detection
* Improved interface for an easy overview of your protection
* More frequent updates
* New cloud-based Outbreak Detection blocks even the newest threats without you needing to wait for a virus-definition update
Operating Systems:
Windows: Windows 8 Enterprise;Windows 8 Professional;Windows 8;Windows 8 Enterprise x64;Windows 8 Professional x64;Windows 8 x64;Windows 7 Starter;Windows 7 Home Basic;Windows 7 Home Premium;Windows 7 Professional;Windows 7 Ultimate;Windows 7 Enterprise;Windows 7 Home Basic x64;Windows 7 Home Premium x64;Windows 7 Professional x64;Windows 7 Ultimate x64;Windows 7 Enterprise x64;Windows Vista Starter;Windows Vista Home Basic;Windows Vista Home Premium;Windows Vista Business;Windows Vista Enterprise;Windows Vista Ultimate;Windows Vista Home Basic x64;Windows Vista Home Premium x64;Windows Vista Business x64;Windows Vista Enterprise x64;Windows Vista Ultimate x64;Windows XP;Windows XP Home;Windows XP Professional;WXPSP2;WXPHSP2;WXPPSP2;WXPSP3;WXPHSP3;WXPPSP3
Refund Policy
Refund and Return Policy
Most physical products can be returned within 30 days of delivery. Software downloads are final sale once the activation key is sent, unless defective. Here is how it works.
| Product type | Return window | Restocking fee |
|---|---|---|
| Digital software | Defective only | 0% |
| Physical, unopened | 30 days | 15% |
| Physical, opened | 30 days | 25% |
| Defective or wrong item | 30 days | 0%, free return shipping |
| Open box items | 7 days (DOA only) | 0% |
| Final sale items | No returns | N/A |
1. Digital products (downloadable software)
Final sale, limited exceptions. Software downloads are final sale once the activation key is sent. No refunds for wrong purchase, change of mind, compatibility issues or buyer’s remorse.
Refunds only if defective: the activation key does not work after verification; the software crashes on a system that meets minimum requirements; the publisher confirms the key is invalid or already used.
Your responsibility: verify system requirements before purchasing. Once you receive the activation key, the sale is final unless the software is defective.
To request a refund: email sales@itfactory.ca within 30 days with your order number and a detailed description of the issue. We will troubleshoot with you first.
2. Physical products
30-day returns. Return most physical products within 30 days of delivery.
Restocking fees: defective, damaged or wrong item: 0% plus free return shipping; unopened (changed mind): 15%; opened or used (changed mind): 25%.
Return requirements: original packaging and all accessories; intact UPC code or barcode; no physical damage; an RMA number obtained before returning.
Cannot be returned: final sale items; open box items (except DOA within 7 days); items without original packaging; items with removed UPC codes; items used for mail-in rebates.
3. How to return
Get an RMA number
Email support@itfactory.ca with your order number, the item(s) to return, the reason, and photos if defective or damaged. We reply within 1 to 2 business days with your RMA number and instructions.
Ship the return
Write the RMA number on the outside of the package and include all original packaging and accessories. Use the label we provide, or ship to ITFactory, 4035 St-Ambroise, Unit 310, Montréal, QC H4C 2E1. Keep your tracking number.
Receive your refund
Once we receive and inspect the return (3 to 5 business days), we process your refund. It usually appears in 5 to 10 business days depending on your bank.
4. Defective or wrong items
Contact us right away at support@itfactory.ca or (888) 313-1124. We provide a prepaid return label and offer a full refund, replacement or store credit. No restocking fee.
5. Exchanges
We do not offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
6. Cancellations
Digital products can be cancelled if the activation key has not been sent yet. Physical products can be cancelled if the order has not shipped yet. Contact us immediately at support@itfactory.ca or (888) 313-1124.
7. Special circumstances
Order verification: we may verify orders before processing. If we contact you, please respond within 3 business days or the order is automatically cancelled and refunded. Pricing errors: we reserve the right to cancel orders placed at an incorrect price; you receive a full refund. Out of stock: if an item becomes unavailable after ordering, we notify you and offer to wait for restock or a full refund.
8. Manufacturer warranties
Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.
Phone: (888) 313-1124
Hours: Monday to Friday, 9:30 AM to 5:30 PM ET
The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.





